Terms and conditions
Addium, Inc. USA
STANDARD TERMS AND CONDITIONS OF SALE AND LICENSE
These Terms and Conditions (these “T&Cs”) apply to any sale or license by Addium, Inc. (“Addium”) of Products (as defined herein). In addition, these T&Cs are attached to and incorporated by reference into any order form or purchase order between Addium, Inc. (“Addium”) and the Customer (the “Order Form”). Customer and Addium are individually referred to herein as a “Party” and together the “Parties”. Capitalized terms used but not defined herein shall have the meaning assigned to them in the Order Form.
a. “AROYA GO” means Addium’s proprietary hosted product and software solution made available through Addium’s online platform, as may be modified, enhanced and/or updated from time to time and associated hardware.
b. “Customer” shall mean the person or legal entity purchasing or licensing the Products and identified on any Order Form.
c. “Products” means Addium’s generally available products, including equipment, software, hardware, AROYA GO, Subscription Services, and any related Addium documentation provided therewith by Addium, that are made available for sale by Addium or an authorized Addium distributor.
d. “Subscription Services” means Addium’s proprietary hosted products and software solutions made available through a software-as-a-service platform, as may be modified, enhanced and/or updated from time to time.
2. SALE AND PURCHASE
3. FEES AND PAYMENT
All fees for the Products and any other related payment or reimbursement obligations (collectively, the “Fees”) will be payable in accordance with the terms set forth in the applicable Order Form or Purchase Order; provided that if no terms are included in the Order Form or Purchase Order, payment for any: (a) hardware or AROYA GO Products is due cash in advance; and (b) subscriptions to Subscription Services are due and payable annually in advance. All amounts expressed herein are in legal tender of the United States unless expressly provided otherwise in the Order Form or Purchase Order. All Fees and other amounts due hereunder not paid when due will accrue interest daily at the lesser of an annual rate of twenty-four percent (24%) on the unpaid balance or if not allowed, then the highest rate permissible by applicable law, and Customer shall be responsible for Addium’s costs and expenses of collection, including court costs and reasonable attorney’s fees. If Customer believes that Addium has billed Customer incorrectly, Customer must contact Addium no later than one hundred and twenty (120) days after the date of the applicable invoice, otherwise Customer will be deemed to have waived any objection. Except as otherwise set forth herein, all Fees are noncancelable, and all payments made are nonrefundable. In addition, all Fees shall be paid by Customer to Addium in full without any setoff, recoupment, counterclaim, deduction, debit or withholding for any reason (other than any deduction or withholding of tax as may be required by applicable law). Fees do not include any direct or indirect local, state, federal, or foreign taxes, levies, duties, or similar governmental assessments of any nature, including value-added, excise, use, or withholding taxes. Customer is responsible for paying all taxes associated with its purchases hereunder. If Addium has a legal obligation to pay or collect taxes for which Customer is responsible under this Section, the appropriate amount will be invoiced to and paid by Customer.
4. DEFERRED PAYMENT TERMS FOR HARDWARE PRODUCTS
The terms of this Section apply when Customer does not pay in full for hardware Products prior to shipment by Addium of those hardware Products. Until Addium has received payment in full for all hardware Products: a) Addium shall retain a security interest in the hardware Products and Customer shall sign and deliver to Addium any document necessary or advisable to secure and/or perfect this security interest as Addium may request, in Addium’s sole and absolute discretion; b) Customer is responsible for, and shall bear the entire risk of loss of, any theft, damage or destruction of those hardware Products occurring during the period from delivery of the hardware Products at Customer’s site until irrevocable payment for such hardware Products has been made in full to Addium. This includes damage from any cause whatsoever including, without limitation, misuse, accident (e.g., accidental physical impact, exposure to contaminants, etc.), neglect, abuse, alteration, or unauthorized repair or modification. No loss, theft, damage or destruction of the hardware Products as described in this Section will relieve Customer of the obligation to pay any Fees or to comply with any other obligation under the Agreement; and c) Customer will insure the hardware Products against all hazards (including loss, theft, damage or destruction) in form, amounts and coverages satisfactory to Addium, in its sole and absolute discretion, in an amount not less than the full replacement value of the hardware Products. Upon request, Customer shall furnish to Addium a certificate of insurance from the insurer, which certificate shall evidence the insurance coverage required by this Section and shall designate Addium as loss payee and/or additional insured. In addition to any other rights or remedies set forth in the Agreement, if Customer fails to pay all Fees when due, then upon thirty (30) days’ prior written notice, if Customer has not made all applicable payments of Fees due to Addium, then Addium may take any of the following actions: (i) enter Customer’s premises and without any court order or other process of law, repossess and remove the hardware Products, either with or without additional notice to Customer, and Customer hereby waives any trespass or right of action for damages by reason of such entry or removal; (ii) require Customer, at its expense, to return the hardware Products in good repair, ordinary wear and tear resulting from proper use thereof alone excepted, by delivering it, packed and ready for shipment, to such place as Addium may specify; and (iii) accelerate all future Fees due under all Purchase Orders and Order Forms such that all Fees become due and payable immediately. Customer shall be liable to Addium for the fair market value of any hardware Products, determined as of the date of the applicable Purchase Order or Order Form, unless Customer returns the hardware Products to Addium within ten (10) business days after receipt of a demand by Addium in accordance with Section 4.
5. SHIPMENT AND DELIVERY
Customer is responsible for all shipping charges. Addium will ship all hardware Products to Customer’s address set forth on the Order Form or Purchase Order. In the absence of specific shipping instructions, Addium will ship the hardware Products by a method Addium selects in its sole and absolute discretion. Addium will deliver the hardware Products F.O.B. Origin per the UCC, and title to and risk of loss of the hardware Products will pass to Customer upon such delivery by Addium. Any stated delivery dates are approximate. Hardware Products will be conclusively deemed accepted by Customer unless a written notice setting out the rejected hardware Products and the reason for the rejection is sent to Addium within ten (10) days of delivery of the hardware Products. In such case, Customer will place rejected hardware Products in safe storage at a reasonably accessible location for inspection by Addium. No delay, loss or damage to the Products will limit, affect or impair Customer’s payment or other obligations included in the Agreement. Access to the Subscription Services or AROYA GO will be delivered by issuance of an invitation to create an account at the email address provided by Customer. Subject to the the Agreement, Addium will use commercially reasonable efforts to promptly fill (by full or partial shipment or issuance of an invitation to create an account, as applicable) Customer’s purchase of Products; each partial shipment or issuance of an invitation to create an account, as applicable, will be deemed a separate sale and/or license and may be invoiced upon such shipment or issuance.
7. LIMITATION OF LIABILITY
IN NO EVENT SHALL ADDIUM be liable, regardless of the form of action, for any loss of profits, goodwill, other intangible losses, such as CORRUPTION OF DATA, INTERRUPTION OF USE, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, COMPUTER FAILURE OR MALFUNCTION, OR DAMAGES RESULTING FROM CUSTOMER’S USE OF (OR INABILITY TO ACCESS OR USE) ANY PRODUCT or any direct, indirect, special, consequential, incidental or punitive damages whatsoever, whether or not foreseeable, even if customer or addium has been advised of the possibility of such damage, in relation to the Services performed hereunder. In no event shall addium’s total liability under this Agreement OR WITH RESPECT TO THE PRODUCTS OR MATTERS RELATED THERETO exceed the fees actually paid by customer during the twelve-month period prior to the date the cause of action arose. THIS SECTION 7 SHALL SURVIVE THE TERMINATION OF THIS AGREEMENT.
Addium will provide Customer (a) with telephone support for all Products except AROYA GO Products between the hours of 8:00 a.m. and 5:00 p.m. Pacific Standard Time, Monday through Friday, except for holidays, and (b) with support via digital assets, including videos and FAQs, for AROYA GO Products; in addition, Addium may, in its sole discretion, provide other support services to Customer in connection with Customer’s use of the Products (collectively, “Support”). Support may be provided remotely or, with respect to non-AROYA GO Products, on site at Customer locations, provided that any visit by Addium personnel to Customer locations shall be coordinated in advance between the Parties in good faith. Support, if any, is provided hereunder “as-is,” without warranty of any kind, and Addium specifically disclaims all responsibility for any liabilities, claims or damages that result from any on-site visits or other activities for the provision of Support. Further, Customer agrees to defend, indemnify, and hold Addium harmless from any liabilities, claims or damages resulting from any personal injury (including death) or property damage resulting from any on-site visits for the provision of Support by Addium personnel or agents.
During the term of this Agreement, the Parties may have access to confidential, proprietary and/or trade secret information, and documentation related thereto, belonging to the other Party, including, without limitation, information about the terms of this Agreement; a Party’s business operations, methods and practices; past, present and prospective employees; information of a personal nature, etc. (such information is collectively referred to herein as “Confidential Information”). The Parties acknowledge that Confidential Information is owned by the Party disclosing such Confidential Information and shall continue to be owned, solely, by the disclosing Party. During the term of the relationship, and surviving termination hereof (regardless of the circumstances surrounding termination), the Parties agree not to use, communicate, reveal or otherwise make available Confidential Information for any purpose whatsoever, nor will a Party divulge (or cause to be divulged) any Confidential Information to any person, partnership, corporation or entity except to a Party’s advisors or as may be reasonably required to carry out the purposes of this Agreement. Upon termination of this Agreement (if requested) and any other time that a Party may so request, the receiving Party shall immediately deliver to the requesting Party all Confidential Information (and all copies thereof), which that Party may then possess or have under its control. The above restrictions apply to all Confidential Information regardless of the format in which it is created or maintained (hard copy, electronic, or otherwise), or where it is maintained. Confidential Information shall not include information that a Party possessed prior to its association with the other Parties under this Agreement, information that is within the public domain, information that has previously become or is generally known, information that has been rightfully received by the receiving Party from a third person (other than via this Agreement), or information that has been independently developed by the receiving Party. Notwithstanding the foregoing, a Party may disclose Confidential Information in response to a governmental or court order or as otherwise required by law, provided that the disclosing Party gives the other party prior notice (to the extent allowed by law) so that the party who owns the Confidential Information may seek a protective order.
Addium shall defend any third-party action, suit or proceeding brought against Customer alleging that the Products infringe any of such third party’s patents or copyrights that are registered in the United States as of the Effective Date (each, a “Claim”), and shall indemnify Customer against any losses, damages, costs, expenses and judgments awarded against Customer in a final, non-appealable judgment arising out of any Claim. The foregoing obligation is conditioned on and subject to Customer: (a) promptly giving written notice of the Claim to Addium; (b) giving Addium sole control of the defense and settlement of the Claim (provided that Addium may not settle any Claim without Customer’s reasonable consent); and (c) providing to Addium, at Addium’s cost, all reasonable assistance. Addium is not responsible for any settlement it does not approve in writing. Addium will not be required to indemnify Customer in the event a Claim arises out of or relates to any (i) modification of the Product by Customer or at Customer’s direction, or any violation by Customer of the obligations under the Agreement; (ii) use of the Product in combination with any other product or service not provided by Addium; (iii) use of the Product in a manner not otherwise contemplated by the Agreement or the documentation; or (iv) where Customer continues the allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement. If Customer is enjoined from using a Product or Addium reasonably believes it will be enjoined, Addium will have the right, in its sole and absolute discretion, and in lieu of indemnification, to (i) obtain for Customer the right to continue use of the Product or (ii) replace or modify the Product so that it is no longer infringing. If neither of the foregoing options is reasonably available to Addium, then Addium may elect to refund a pro rata portion of the amount received from or on behalf of Customer for the applicable Product depreciated on a straight line basis over a five (5) year period for hardware Products or refund the portion of a subscription paid but not used for Subscription Services licensed on a subscription basis, provided that in each case, Customer ceases all use of such Product and, at Addium’s option, returns the Product to Addium. This Section 10 states Addium’s sole and exclusive obligation, and Customer’s sole and exclusive remedy, to the maximum extent permitted under applicable law, for any Claim or other third-party claims of infringement on intellectual property rights
11. COMPLIANCE WITH LAWS AND EXPORT CONTROL
Customer will conduct its business operations in accordance with all applicable local, state, federal and international laws, ordinances, codes and regulations, including, without limitation, all laws and regulations which may prohibit or require a license for the export or retransfer of certain products and technical data to specified countries, entities and persons. Customer also represents that it is not named on any U.S. government denied-party list. Customer shall not permit Users to access or use the Subscription Services or any other Product in a U.S.-embargoed country (e.g., Cuba, Iran, North Korea, Sudan, Syria, etc.). Customer hereby gives written assurance that it will comply with all applicable law, including applicable export control laws and regulations.
12. AROYA GO RETURN POLICY
13. GENERAL PROVISIONS